services
Customer Experience

AgnoShin helps you deliver Best in Class customer experience

Increase the number of favorable customers' interactions and make every favorable interaction even better. AgnoShin can help you develop a CX strategy that takes into account your unique business context and goals. Our experts would help you identify what matters to your customers, and document each interaction to build an experience map that explains why, how, and when a customer interacts with your organization. AgnoShin consultants would help you assess how well you are meeting your customers' expectations in each of these and plan actions to close any gaps.

Modernize Contact Center

As you modernize your contact center to deliver rich customer experiences, AgnoShin can help you by –

  • Mapping the configuration and usage levels of your contact center application capabilities
  • Creating and deploying an integrated, omnichannel approach
  • Providing independent advice and support for process re-engineering
Customer Experience
Customer Experience

Comprehensive Approach to deliver exceptional CX

Our approach to delivering your CX strategy would be based on a comprehensive enterprise-level view of the customer. The major areas AgnoShin addresses to help you set industry-leading benchmarks in CX include –

  • CRM integration with your contact center application for a seamlessly linked, unified customer view is made available to your agents.
  • Omnichannel ACD - AgnoShin helps you create an intelligent solution that directs all inbound voice, email, chat, social, and other interactions to the right agent.
  • Omnichannel experience Analytics - Leveraging analytics to improve speed, accuracy, and spot trends in the adoption of digital channels ensures timely interventions which in turn gives better CX.
  • Quality Management – Using performance and skill metrics, tracking and monitoring agents' work is made possible with us to improve customer interaction quality.