Customer Experience
Management Software
AgnoCon is the highly evolved and intelligent customer experience management software. It offers unique features that enhances operational efficiency and help you leverage the power of customers in driving sales and promoting growth. We specially designed the product to meet the requirements of a contact center.
AgnoCon delivers outstanding customer service in contact center management
Prominent Features
Automated Call Distribution
Skill based mapping
Call Bridging
Real Time Dashboard & Analytics
Call Recording
Single-Tenant & Multi-Tenant
Live Call Monitoring
Unified Agent Desktop
Campaign Management
Real Time Campaign Monitor
Interactive Voice Response(IVR)
CRM
Maintain team involvement to achieve better results
Increase agent engagement and retention, mobilize agents and team towards organizational goals and values.
Improved Performance and Drive customer-centricity development
Allows customers to give instant feedback on their experience, and agents to identify the root cause of the challenges and provides realistic and measurable business values.
Equip management with standard and performance ability
Interactive data model visualizations and leverage dashboards that provide a complete view of agent and team performance in dynamic visualizations. Supervisors analyze the agent's performance and evaluate the results.
Business Solution Workspace
Enhance is an innovative and customizable business solution workspace that meets your organizational requirements.
A tool of Effective Management of Human Resources and Decision Support.
AgnoShin provides customizable HRMS Solutions for your organization.
We have customized the application in few clicks with the integrated studio.
A simple drag and drop allows you to configure the interface of our application.
Key Features
Human Resourse Management
Role Based Access
Project Management
Employee Details
Timesheet Update
Leave & Attendance
Visualization Analysis
Document Maintenance
Help Desk
